Frequently Asked Questions
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Support hours: Monday-Friday, 9am-5pm
How long does the fitting take?
How long does the fitting take?
We always recommend at least two fittings at our store after the initial purchase. Each session takes between 45 – 60 minutes.
Are my measurements recorded for future orders?
Are my measurements recorded for future orders?
Yes, once you are happy with the size and fit of garments, we will record your measurements and use them for future orders (unless your body size has changed).
How lomg does it take to make a suit?
How lomg does it take to make a suit?
A half-canvassed jacket and trousers would require 7–10 days. This includes 2-3 fittings of the garments to ensure their perfect fit. A full canvassed jacket takes longer to create, between 2-3 weeks. If you have a tight schedule and need the garments sooner, please get in touch with us. We will assess whether it would be possible to successfully assist you in the required timeframe.
Can I pprovide you with my fabrics for you to manufacture a suit Or shirt from?
Can I pprovide you with my fabrics for you to manufacture a suit Or shirt from?
No, unfortunately, we don’t accept orders for fabrics that we don’t stock ourselves. In case something went wrong or additional fabric was required, we wouldn’t be able to provide it for our customers.
How should I take care of my suit?
How should I take care of my suit?
Suits (both jackets and trousers) don’t require cleaning very often. If they do, follow these steps to keep them looking new:
- Dry clean only
- Jackets – clean no more than four times per year
- Trousers – clean no more than once a month(if worn frequently)
- Don’t steam if creased, press professionally
- Spot clean with water and mild detergent
- The natural fibres of your suit need time to rest
- Avoid wearing your suit more than two or three times per week
- After wearing, hang up your suit in a ventilated space to ensure freshness and reduce wrinkling
- We recommend purchasing an extra pair of trousers for your favourite suits. Trousers typically age faster than jackets and having two pairs can help increase the suit’s lifespan.
1. Q: How long does delivery take?
1. Q: How long does delivery take?
A: Our standard delivery time is 10–14 business days from the date of order. You will receive tracking information once your order has been dispatched.
2. Q: Do you ship internationally?
2. Q: Do you ship internationally?
A: Yes, we ship worldwide. Delivery times may vary depending on your country and local customs processing.
3. Q: How can I track my order?
3. Q: How can I track my order?
A: Once your order has been shipped, we will send you a tracking number by email. You can use it to follow your parcel's journey.
4. Q: Are your suits made to measure?
4. Q: Are your suits made to measure?
A: Yes. Most of our suits are made to your measurements for the best possible fit. Please provide accurate measurements when ordering.
5. Q: Can I change my measurements after placing an order?
5. Q: Can I change my measurements after placing an order?
A: If production has not started, we may be able to update your measurements. Please contact us as soon as possible with your order number.
6. Q: What if I'm unsure about my size?
6. Q: What if I'm unsure about my size?
A: No problem. Send us your height, weight, chest, waist, and trouser size, and our team will help recommend the best fit.
7. Q: Do you offer returns or exchanges?
7. Q: Do you offer returns or exchanges?
A: If there is an issue with your order, please contact us within 7 days of delivery with photos and details. We will review the situation and assist you.
8. Q: What payment methods do you accept?
8. Q: What payment methods do you accept?
A: We accept major credit/debit cards and other secure payment methods available at checkout on Modshopping.com.
9. Q: Can I customize my suit?
9. Q: Can I customize my suit?
A: Yes. Many of our suits can be customized with your preferred measurements, fabric options, and style details.
10. Q: How do I contact customer support?
10. Q: How do I contact customer support?
A: You can reach us through WhatsApp, email, or the contact form on Modshopping.com. We're happy to help with any questions. Create prompt for website page modshopping.com













